Question 1

Do I need to be home for delivery and pick up?

Accepted Answer

No, you don’t have to be present at the time of delivery and pick up. We offer convenient contactless delivery and pick up service. Please note a signed our agreement must be completed and submitted in advance.

Question 2

What happens if I want to extend my rental ?

Accepted Answer

If you would like to extend your rental period, please notify our team prior to the scheduled pick update and let us know the desired extension length. additional weekly charges will apply for any period beyond the originally paid rental term.

Question 3

What is the cancellation policy?

Accepted Answer

72 + hours before delivery : Free
48 – 72 hours before delivery : 25 % cancellation fee
24 – 48 hours before delivery : 50 % cancellation fee
Same day  : 100 % cancellation fee
After delivery : All orders are final and non-refundable

Question 4

Are the Bins kept clean and sanitary ?

Accepted Answer

Yes. All of our bins are thoroughly cleaned and sanitized after each use to ensure the highest standards of cleanliness and hygiene.

Question 5

What Happens if I want to extend my rental?

Accepted Answer

No problem, Simply let our team know before the pick up date that you need to extend the rental window, and by how long and we'll make it happen. You will simply be charged extra for every week that you keep the boxes beyond what you've already paid for.

Question 6

Does PakUP also provide moving service ?

Accepted Answer

Yes, Through our affiliated company, Cross Nations are able to assist with professional moving service. Please reach out to our team for additional information.
Cross Nations, Inc.
www.cn-express.net 
info@cn-express.net
650-773-6411

Question 7

What if I need more bins than previously expected ?

Accepted Answer

If you require additional bins, simply contact us during your rental period and let us know how many additional bins you need. Additional bins are billed at $5 per bin per week, and a $50 
re-delivery fee applies.

Question 8

What are the replacement fee for lost rental items ?

Accepted Answer

Replacement fees will apply for any lost or unreturned rental items. applicable replacement charges will be billed to the credit card on file if replacement is required.

Box S  $30,  BOX L $40,  DOLLY  $60,   BLANKET  $30,  BLANKET TUBE $100,

Question 9

What if I have stairs ?

Accepted Answer

We can assist with stairs for an additional fee ranging from $20 to $100 depending on the situation. Please indicate if you need assistance during the checkout process.

Question 10

Can I change my pickup date?

Accepted Answer

Yes. While our online system will assign your pickup date based on the day of delivery and rental duration, just contact us to find an available day/time for pickup that works best for you.

Question 11

What is your service area?

Accepted Answer

We currently service the san Francisco Bay Area.
For a detailed list of the cities we cover, please visit our Service Area pages.
If you are located just outside our service area but within a reasonable driving distance, please contact us to discuss availability.

Question 12

Can I use PakUP boxes for a long-distance move?

Accepted Answer

No. PaKUP boxes are intended for local moves within the San Francisco Bay area only now. As we are unable to retrieve the boxes from long distance locations.

Question 13

How long do I get to keep the boxes?

Accepted Answer

Based on our experience, a two week rental period is ideal for most residential moves, Allowing sufficient time to pack, move and unpack. When placing your order, you may select a Rental period ranging from 1 to 6 weeks to best fit your needs.

Question 14

Still have questions?

Accepted Answer

Interested in talking with our team to learn more, partner with PakUP, help us expand to a new market, or simply want to chat? Fill out the form, shoot us an email, or give us a call. We’d love to chat!

Frequently asked questions